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Knowledge Base
This section is here to help you get the most out of your Socialbakers experience. Access articles on common use cases, social media best practices, and the platform's integrated functionality.
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Care
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Care Overview
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Set up Care Roles - Agent and Supervisor
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Create Care-specific Account and Profile Roles
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Take Care Effectiveness to Another Level
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Use Standard Care Settings
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Customize Your Care Definitions
Custom Metrics
Social Media Analytics
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Reels in Organic Analytics
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Glossary of Metrics - TikTok
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Unknown and Unidentified Profiles in Listening Analytics
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Downloading and Processing Listening Data
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Customize your Content Analysis with the Flexible Content Widget
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Listening - Data Sources Available & Coverage
Emplifi and Salesforce Integration
Competitive Insights
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Understand Your Video Performance with Video Benchmarks
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Measure Your Ads Performance with Ads Benchmarks
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How to Measure Facebook Performance Against Competitors
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Facebook Overview: All Competitors and KPIs in One Place
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Set up 1:1 Comparisons for Additional Metrics
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Compare up to 10 Profiles At Once
Paid Social Media
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Spot Patterns of Engagement with AI-Powered Content Grading
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Get Competitive Insights with Promoted Post Detection
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How to Leverage Paid Analytics in Socialbakers Suite, Step by Step
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Take the Guesswork Out of Your Instagram Promotion Strategy
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Understand The Paid Content Tactics of Competitors on Instagram
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How to Read Ads Benchmarks Metrics and Results
Publishing and Scheduling
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YouTube Publishing
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Instagram Stories Scheduling with Emplifi
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Publishing Formats, Options, and Sizes in Publisher
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Mobile Suite to Cover Live Events
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Publish Videos to Instagram Directly in Suite
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Schedule and Publish Posts to Instagram
Influencer Marketing
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How to Set up Shared Insights in Socialbakers Suite
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How to Organize Your Team's Influencer Marketing Workflow
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Find the Best YouTube Influencer Pick in Suite
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How to Identify the Right Influencers By Using Accurate Data Insights
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How to Spot If an Influencer Has Fake Followers
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Find Influencers in Suite
Marketing Personas and Content Personalization
Community Management and Care
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Priority Score - BETA
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Say hello to the new Community
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Agent Target Configuration
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Community Inbox
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Social AI Chatbot - Agent Engagement in Community [NEW]
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How to Activate Profiles for Community & How to Set Up Profile Roles