With this guide, you’ll learn how Socialbakers Suite displays posts deleted on their respective native platforms.
❌ - If a post is deleted natively, the change won’t be automatically detected/updated in Socialbakers Suite
⎷ - Conditioned yes. Explained in detail in the section below.
✅ - Detects posts deleted/hidden natively, and updates correspondingly
All data from deleted and spam posts coming from the native platforms are not visible in Socialbakers’ Dashboards.
- The only exception to this is the Content Flexible Widget: Once a Facebook post is deleted in the native platform, this widget will still display the post, but the data will not be updated past the point when the post was deleted. Check the image below for reference.
Analytics & Content Hub
In Analytics and Content Hub, deleted/hidden/spam posts (both profile and user level) are shown only for the Facebook platform. The data from these posts won't reflect in the charts but will be displayed as deleted/hidden/spam in content sections (interactions are presented for these posts).
Let’s take a look at the example below, for Analytics:
Looking at the chart Number of Page Posts with Post Types on March 11th, only one post is detected. But looking at the content section for the same date, you will see two posts detected - one is a deleted post. Reference images below.
- Deleted comments and replies are not presented in Analytics and Content Hub.
When someone deletes a post natively, the change won’t be reflected in Publisher.
Natively deleted posts won’t be detected in Community until an agent attempts to reply or comment under such post. Only then is the post recognized and marked as deleted.
- This semi-auto labeling works only for Facebook and Twitter. Deleted posts from other platforms are never marked as deleted.