After you have set up your personal feeds, this article will show you how you can filter those feeds. Filtering allows you to customize what you see depending on your unique use case. This way, you can work smarter and focus on the most important conversations first.
You can either apply a filter to all feeds or apply a different filter to each individual feed, without affecting the other feeds (even if they are the same feed type).
The filters and feeds in Community are sharable between different Socialbakers Suite users - check the Save Filters section further below.
- To create a filter for each feed, press the dotted button next to the feed’s name, and choose Filter feed.
- This filter option will be applied to the specific feed only. Please keep in mind that feeds of the same type are independent of each other. For example, if you create two Dark Posts feeds, different filters can be applied to each, so you can view different data.
- To create a filter for all feeds, simply press the Filter button at the top right corner:
1. Filter Menu
1.1. Full-Text Search
- Find or exclude a full word or a combination of words (please make sure that the text is identical.
- Full-text search is not case sensitive. This means that if you filter “complaint” for example, you will see all results for posts that include “Complaint” or “COMPLAINT”.
- To exclude content from the feed(s), write a full word or a combination of words, and tick the exclude button.
With Status filters, you can filter your feed(s) based on the status that you or your colleagues have assigned to that comment or message. Please see the further explanation of each status below.
To set a status manually, press the status buttons, that are shown below, for the status options to be displayed.
Once the status is assigned to a conversation, it will be displayed as highlighted in the image below:
- Done - To save time, you can automatically set a conversation to Done, once you have responded to it. Simply select Set status to Done after Reply and for all future posts, the Done status will automatically be applied, once you have responded to a tweet, comment or direct message. No need to do it manually anymore!
And don’t worry, if a user responds to a conversation with Done status, this conversation will be automatically set to In Progress, so you’ll never miss out on any new incoming comments.
- In Progress - Set the tweet, comment, or direct message to In Progress for unresolved communication.
You will always have to set this status manually, but in case a user responds to a conversation with Done status, this conversation will be automatically set to In Progress again, so you’ll never miss out on any new comments/replies.
- No Action - If a tweet, comment, or direct message doesn’t need any further action, set the status to No Action. This can only be done manually.
- No Status - Content with none of the above assigned.
1.3. Date and Time
The timezone here depends on what was set in your Personal Settings:
You can either set a date and time manually or choose to update automatically depending on your machine’s time.
Date and Time filters:
- Any - Feeds will show all available content, considering all historical data available.
- Today - Feeds will display only today’s content. This includes all content received from 00:00 AM.
- Yesterday - Same logic as above, but for the day before. Feeds will display only yesterday’s content. This includes all content received since yesterday’s 00:00 AM.
- Last Week - Weekly searches are based on calendar weeks. As an example, let’s say that today is April 9th. The Last Week’s time range will filter content from 30th of March (Monday), 0:00 AM until April 5th, 11:59 PM (Sunday).
- Last Month - Weekly searches are based on calendar months As an example, if today is April 9th, the Last Month’s time range will filter content from 1th of March (first day of the month), 0:00 AM until 31st of March, 11:59 PM (last day of the month).
- Time Range - This allows you to select a specific time range for analysis. You can pick time ranges on an hourly basis.
- Last X Hours - If you want to look back a few hours, manually specify the time range up to the last X hours. There is no limit, just keep in mind that, for Community, the maximum historical data we keep in our database is 90 days.
Filtering by sentiment allows you to filter tweets, comments, and direct messages by sentiment. Check our detailed sentiment guide here.
To view archived or removed content only, filter by content state. Don’t confuse it with the Status!
There are two states: Archived or Removed.
In Community, the only way to see an archived post is by filtering the feed.
1.6. Content Types
Filter between all seven types of content available in your community feeds. To know more about the available content types in Community, check our guide here.
1.7. Save Filters
You can save filters for later usage by pressing the Save As… button at the bottom of the filter menu. Filters can be private or shared across teams. To enable it for everyone, simply tick the Global filter box:
- To use saved filters, press the Saved Filters button and you can see all saved filters.
To delete a saved filter, press the bin icon next to its name, as shown in the screenshot below:
1.8. Find a mentioned user in internal chats
If you’ve discussed a certain user internally in your chat (notes) before, this filter allows you to view all internal notes where this user was mentioned.
1.9. Created by:
With this filter, you can view all feeds that were created by a specific Socialbakers user.
1.10. Sort by:
Sort your feed(s) by Date, Engagement Rate, Twitter Followers, Interactions, Reactions, specific reactions and interactions, and finally, by the Predicted Grade.
1.11. Predicted Grade
Filter organically published content by its predicted grade. You can pick from Focus On, A+ to D, to Waiting for Grade.
1.12. View in Range
Set a range and filter your feed(s) by Date, Engagement Rate, Twitter Followers, Interactions, Reactions, and specific reactions and interactions.
2. Page/Groups, Assignment, and Labels
Filter by page or groups, post labels, and users with content assigned to them in Community.
- Filter by Pages/Groups if you are looking for conversations from a specific Socialbakers profile.
- Filter by Assignment to see all conversations that have been assigned to a specific team member.
- Filter by Label to easily see all conversations that have been tagged by a label, (e.g. all comments related to a complaint).