Your team is probably working very hard to respond to your fans’ direct messages - however, if they are not available 24/7, their measured Response Time might be impacted by the time when they are off.
There is no need to worry, though - we are now bringing you a great update to solve this. In fact, you can now set specific business hours and holidays for your profiles, and the Response Times for your team will be measured and reported on only for these specific time ranges. This will give you a more accurate insight into your ability to respond to your fans.
Learn more about how to measure the Response Time of Your Community Management Team and set up business hours here.
Added April 19, 2018